Refund policy

Return & Refund Policy

Last Updated: 18-09-2025

We want you to be fully satisfied with your purchase from Opendoor Accessories. If something isn’t right, this policy explains how we handle returns, refunds, and exchanges.

1. Return Eligibility

  • You may request a return within 7 days of receiving your item.

  • Items must be unused, unwashed, and in their original packaging.

  • Proof of purchase is required for all returns.

  • Custom or personalized products are not eligible for return unless they arrive damaged or defective.

2. Return Process

  • Contact us at info@opendooraccessories.com with your order number and reason for return.

  • We will provide return instructions and the return shipping address.

  • You are responsible for return shipping costs unless the item was defective or incorrect.

3. Refunds

  • Once we receive your return, we will inspect it and notify you of the approval or rejection of your refund.

  • Approved refunds will be processed to your original payment method within 7–10 business days.

  • Shipping costs are non-refundable.

4. Exchanges

  • We replace defective or incorrect items free of charge.

  • If you want a different size or color, you must return the original item and place a new order.

5. Late or Missing Refunds

If you haven’t received a refund within 10 business days, check your bank account and contact your payment provider before contacting us.